Privacy Policy

1. Who is responsible for your information

Business:

Everyday Finance

Business address:

Badung, Bali

Primary contact:

hello@everydayfinance.id

WhatsApp:

+62 811-2553-1234

2. Information we collect

Depending on how you interact with us, we may collect:

• your name;
• your email address;
• your WhatsApp or telephone number;
• your location;
• whether your company is a PT PMA or another business type;
• account and authentication information, including your name, email address, role, and session information;
• company and director information, including legal and brand names, business activity, NPWP, NIB, addresses, and contact details;
• bank-account details, payment references, selected service package, and engagement details;
• identity, company, and financial documents you upload through the client portal, such as ID cards, incorporation documents, bank statements, prior financial statements, Xero exports, receipts, and invoices;
• electronic-signature records, including the signatory name, signature date, and IP address;
• information you choose to include in messages or enquiries;
• technical and usage information collected through our website and analytics tools, such as device, browser, approximate location, pages viewed, referral source, and campaign information; and
• records of your communications with us.

Please do not send bank credentials, passwords, government identification, financial records, or other sensitive information through a lead form unless we specifically request it through an approved secure process.

3. How we collect information

We may collect information directly from you when you:

• submit a form on Meta, Facebook, Instagram, or our website;
• contact us through WhatsApp, email, or social media;
• request information about our services; or
• become or apply to become a customer.

We may also receive limited technical information through tools used to operate and measure our website and advertising.

4. Why we use information

We may use personal information to:

• respond to your enquiry;
• determine whether our bookkeeping services are suitable for your business;
• contact you through the channel you requested;
• provide quotes, onboarding information, and customer support;
• create and secure your account, verify access, and maintain your session;
• onboard your company, perform the bookkeeping services you request, manage documents, prepare reports, and administer your engagement and payments;
• operate, secure, and improve our website and services;
• measure advertising and website performance; and
• comply with applicable legal, accounting, regulatory, and security obligations.

Submitting an enquiry does not automatically subscribe you to marketing emails or SMS. We will only send marketing communications when we have the consent or other lawful basis required for that channel.

5. Legal basis and consent

We process personal information only where we have an appropriate basis, which may include your consent, taking steps at your request before entering a service agreement, performing a contract, complying with a legal obligation, or pursuing a legitimate business purpose where permitted by law. We handle personal information in accordance with applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection.

6. How we share information

We may use service providers to operate our business, including website hosting, analytics, advertising, customer-relationship management, email, and communications providers. These may include Vercel, Meta and Meta Pixel, Google Analytics, Humblytics, Klaviyo, and WhatsApp where those services are enabled. Analytics tools may receive page views, clicks, form-submission events, scroll depth, session duration, traffic source, approximate location, and technical information when you use our website, including client-portal and administrative routes. Humblytics uses a one-way hash of IP-address and device characteristics to distinguish visitors without storing cookies or local-storage identifiers.

We do not sell personal information. We may disclose information when required by law, to protect rights or security, or as part of a business transaction subject to appropriate safeguards.

Some providers may process information outside Indonesia. Where required, we use appropriate contractual and organisational safeguards for cross-border processing.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above and to meet legal, contractual, security, and recordkeeping requirements. Retention periods vary according to the nature of the information, our relationship with you, and applicable accounting and legal obligations. We delete or anonymise information when it is no longer required, unless the law permits or requires continued retention.

8. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No online transmission or storage system can be guaranteed completely secure.

9. Your choices and rights

Subject to applicable law, you may request information about our processing of your personal information and ask us to access, correct, update, delete, restrict, or otherwise address it. You may also withdraw consent where processing relies on consent.

To make a request, email hello@everydayfinance.id. We may need to verify your identity before completing a request.

You may stop receiving marketing email by using the unsubscribe link in the message. You may stop WhatsApp marketing messages by asking us to stop. Service or enquiry responses may still be sent where necessary.

10. Third-party services

Our website, advertisements, and messages may link to or use services operated by third parties. Their handling of information is governed by their own privacy terms. This policy does not control independent third-party practices.

11. Children

Our services are intended for business representatives and are not directed to children. We do not knowingly collect children's personal information through our lead-generation forms.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The current version and effective date will be published on this page.

13. Contact us

For privacy questions or requests, contact: